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Frequently Asked Questions

Although your doctor is the best source for answering your specific questions about acute pain due to minor strains, sprains, or contusions and treatment with FLECTOR, you can find answers to common questions here.

General Information About FLECTOR

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What is FLECTOR?

FLECTOR is indicated for the topical treatment of acute pain due to minor strains, sprains, and contusions in adults and pediatric patients 6 years and older.

How to Get Brand-Name FLECTOR

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How can I ensure I won't get switched to a generic substitute?

Here are 3 suggested tips to help make sure you receive brand-name FLECTOR and not a generic:

  1. At your doctor’s office: Ask your doctor to prescribe brand-name FLECTOR and to indicate “DAW” (Dispense As Written)—or the language used in your state—on all of your FLECTOR prescriptions.
  2. At your pharmacy’s drop-off: Tell the pharmacist that you want brand-name FLECTOR—and be sure to use the FLECTOR $4 Savings Card if eligible. The FLECTOR $4 Savings Card can only be used with brand-name FLECTOR.
  3. At your pharmacy’s pick-up: Check your bag to be sure you received brand-name FLECTOR—not the generic—and also check that you’ve saved on your prescription if eligible.

What should I do if I receive a generic substitute instead of brand-name FLECTOR?

Talk to your doctor and/or your pharmacist to ask if you should be getting brand-name FLECTOR. For tips on having that conversation, download the Savings Card Tip Sheet.

How do I know if I received brand-name FLECTOR?

Check your bag to make sure you received brand-name FLECTOR.

Saving on FLECTOR

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What is the FLECTOR $4 Savings Card?

The FLECTOR $4 Savings Card allows eligible patients to pay as little as $4 per month with a maximum savings of $120 per fill on up to 3 fills.*

*Terms and Conditions apply.

How do I use the FLECTOR $4 Savings Card?

There are 2 ways to use the card. Once you’ve activated your Savings Card, you can either:

  • Bring a printed copy of it to the pharmacy
  • Show it to your pharmacist on your phone

You can keep this card with you and continue to save on up to 3 fills of FLECTOR through December 30, 2020.

Who is eligible to use the FLECTOR $4 Savings Card?

  • This Savings Offer is not valid (i) for Massachusetts residents or (ii) for California residents whose prescriptions are covered, in whole or in part, by third-party insurance
  • This Savings Offer is not valid if you are covered by Medicare, Medicaid, or any other federal or state healthcare programs

To learn the full details of who is eligible, please see the full Terms and Conditions.

How do I get a FLECTOR $4 Savings Card?

To get a Savings Card, register here and then download your card or have it sent to you via email.

If I already have a FLECTOR $4 Savings Card, how can I activate it?

You can activate your Savings Card here.

Can I use the FLECTOR $4 Savings Card on a previously filled prescription?

The FLECTOR $4 Savings Card can only be used for new prescriptions that are filled after you have activated the card.

Does the FLECTOR $4 Savings Card work at nonparticipating pharmacies?

Yes, for reimbursement when using a nonparticipating pharmacy: Pay for your FLECTOR prescription and mail a copy of the original pharmacy receipt (cash register receipt NOT valid) with product name, date, and amount circled to: Pfizer, ATTN: FLECTOR $4 Savings Offer, 2250 Perimeter Park Drive, Suite 300, Morrisville, NC 27560. Be sure to include a copy of the front of your FLECTOR $4 Savings Card, your name, and mailing address.

Does the FLECTOR $4 Savings Card work through mail-order pharmacies?

Yes, for reimbursement when using the FLECTOR $4 Savings Card through a mail-order pharmacy: Pay for your FLECTOR prescription, and mail a copy of the original pharmacy receipt (cash register receipt NOT valid) with product name, date, and amount circled to: Pfizer, ATTN: FLECTOR $4 Savings Offer, 2250 Perimeter Park Drive, Suite 300, Morrisville, NC 27560. Be sure to include a copy of the front of your FLECTOR $4 Savings Card, your name, and mailing address.

Using FLECTOR

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What should I tell my doctor before using FLECTOR?

Be sure to tell your doctor:

  • About all of your medical conditions, including if you:
    • have liver or kidney problems
    • have high blood pressure
    • have asthma
    • are pregnant or plan to become pregnant. Talk to your healthcare provider if you are considering taking NSAIDs during pregnancy. You should not take NSAIDs after 29 weeks of pregnancy
    • are breastfeeding or plan to breast feed
  • About all of the medicines you're taking

Also see What should I tell my doctor before taking NSAIDs?

How should I use FLECTOR?

When you apply FLECTOR to the site of your acute pain due to minor strains, sprains, and contusions, keep the following in mind:

  • Apply as prescribed by your doctor
  • Apply directly to the site of injury
  • Only apply to unbroken or undamaged skin
  • Do not use while bathing or showering
  • If it peels off, tape down the edges or use a mesh netting sleeve
  • Remove before applying a new FLECTOR topical system
  • Safely discard used topical system where children and pets cannot get to them
  • Wash hands after applying, handling, or removing topical system
  • Avoid eye contact
  • Do not use combination therapy with FLECTOR and an oral NSAID unless the benefit outweighs the risk and conduct periodic laboratory evaluations

How should I store my FLECTOR?

Store at 20°C to 25°C (68°F to 77°F); excursions permitted between 15°C to 30°C (59°F to 86°F).

Safety & Possible Side Effects

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Who should not use FLECTOR?

Do not take NSAIDs:

  • if you have had an asthma attack, hives, or other allergic reaction with aspirin or any other NSAIDs
  • right before or after heart bypass surgery

Do not take NSAIDs right before or after a heart surgery called a "coronary artery bypass graft (CABG)." Avoid taking NSAIDs after a recent heart attack, unless your healthcare provider tells you to. You may have an increased risk of another heart attack if you take NSAIDs after a recent heart attack.

What are the possible side effects of FLECTOR?

Do not take oral NSAIDs while on FLECTOR.

NSAIDs can cause serious side effects, including:

  • new or worse high blood pressure
  • heart failure
  • liver problems including liver failure
  • kidney problems including kidney failure
  • low red blood cells (anemia)
  • life-threatening skin reactions
  • life-threatening allergic reactions
  • Other side effects of NSAIDs include: stomach pain, constipation, diarrhea, gas, heartburn, nausea, vomiting, and dizziness

Get emergency help right away if you get any of the following symptoms:

  • shortness of breath or trouble breathing
  • chest pain
  • weakness in one part or side of your body
  • slurred speech
  • swelling of the face or throat

Stop taking your NSAID and call your healthcare provider right away if you get any of the following symptoms:

  • nausea
  • more tired or weaker than usual
  • diarrhea
  • itching
  • your skin or eyes look yellow
  • indigestion or stomach pain
  • flu-like symptoms
  • vomit blood
  • there is blood in your bowel movement or it is black and sticky like tar
  • unusual weight gain
  • skin rash or blisters with fever
  • swelling of the arms, legs, hands and feet

The most common side effects of FLECTOR include:

  • skin reactions at the application site
  • nausea
  • changes in taste
  • indigestion
  • headaches
  • drowsiness
  • skin sensations such as burning, tingling, and/or prickling

About Acute Pain

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What is acute pain?

Acute pain is short-term pain that's often described as a physical sensation such as stabbing, burning, twisting, tearing, or squeezing. And it may result from minor injuries, including strains, sprains, and contusions. Acute (short-term) pain may be a signal that your body is experiencing—or has experienced—some type of tissue damage.

What is a strain?

Strains occur when a tendon or muscle is stretched too far. Tendons connect muscles to bones.

What is a sprain?

Sprains occur when a ligament is stretched too far, and are most common in ankles and wrists. Ligaments connect bones and support joints.

What is a contusion?

Contusions are the result of blunt impact against the skin.

About NSAIDs

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What are NSAIDs?

NSAIDs are used to treat pain and redness, swelling, and heat (inflammation) from medical conditions such as different types of arthritis, menstrual cramps, and other types of short-term pain.

Who should not take NSAIDs?

Do not take NSAIDs:

  • if you have had an asthma attack, hives, or other allergic reaction with aspirin or any other NSAIDs
  • right before or after heart bypass surgery

What should I tell my doctor before taking NSAIDs?

Before taking NSAIDs, tell your healthcare provider about all of your medical conditions, including if you:

  • have liver or kidney problems
  • have high blood pressure
  • have asthma
  • are pregnant or plan to become pregnant. Talk to your healthcare provider if you are considering taking NSAIDs during pregnancy. You should not take NSAIDs after 29 weeks of pregnancy
  • are breastfeeding or plan to breast feed

Tell your healthcare provider about all of the medicines you take, including prescription or over-the-counter medicines, vitamins or herbal supplements. NSAIDs and some other medicines can interact with each other and cause serious side effects. Do not start taking any new medicine without talking to your healthcare provider first.

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